It’s the first week of January 2026, and Salesforce has just wrapped another glittering World Tour event. Twelve thousand customers are now “building agents,” we’re told. The company has unveiled 20 new Agentforce features in two months. Marc Benioff continues his media blitz, declaring Microsoft Copilot dead on arrival.
And yet, if you listen to Salesforce’s own admin evangelists, you hear something else. Building agents may be easier than expected, they admit, but “there’s still plenty of work to be done to get organizational buy-in.” The Setup with Agentforce tool they predicted would launch in 2025? Still in closed pilot. The biggest barrier to adoption? “Data debt.”
This is the gap that matters in 2026: the chasm between what the marketing promises and what customers can actually achieve. It’s a gap that’s costing Salesforce credibility and offering us a masterclass in how not to market enterprise AI.