The Perplexity Problem: When Your Ad Makes People Laugh But Not Switch

Split-screen comparison showing Perplexity’s ‘The Garage’ celebrity ad with Lewis Hamilton and Eric André marked ‘Low Conversion’, versus Perplexity’s search interface marked ‘High Conversion’
A side-by-side analysis of celebrity-first creative vs search-first utility in digital marketing. The data reveals what actually drives conversion.

Lewis Hamilton and Eric André are standing in a garage. Hamilton’s tuning a motorcycle. André hops the gate, panics when asked to prove his expertise, frantically searches something on Perplexity, rattles off specs about Brazilian soil content and tyre pressure, then bolts with Hamilton’s phone.

It’s funny. It’s weird. For marketing professionals, it should trigger real concern.

Why this ad matters now

Dual-axis chart tracking AI search ad spending growth and declining conversion rates from 2024 to 2029; features callout ‘The Gap Widens
As investments in AI search ads surge, actual conversion performance drops—highlighting a growing marketing paradox.

The search landscape is shifting faster than you think

This isn’t gradual change. It’s systemic disruption. Perplexity reached 780 million monthly queries by mid-2025, up from 230 million a year prior. That’s impressive growth, but it’s still a rounding error compared to Google’s billions. ChatGPT saw 44% traffic growth in November 2024 alone. The market opportunity exists. The urgency is undeniable.

Then, in September 2025—just two months before “The Garage” launched—Perplexity’s leadership publicly pulled back on advertising. This timing creates a strategic puzzle: if you’re not ready to scale, why invest in celebrity-driven brand campaigns that don’t explain why anyone should switch?

The answer reveals a misunderstanding about where celebrity endorsements actually work—and where they fail.

The celebrity endorsement trap

Celebrity partnerships can deliver solid returns. Industry data shows average ROI of 4:1 to 4.5:1 when done right. Lewis Hamilton, motorsport’s most marketable athlete for 12 consecutive years, brings global credibility. Eric André brings cultural currency with digitally native audiences through collaborations with Opera GX and Drumstick.

“The Garage” violates both principles. The humour positions Perplexity as a crutch for faking expertise, not as a tool for genuine learning. André’s most memorable line—”I’ve never talked to a celebrity this long. I got to go”—actually undermines the value proposition.

Zero-click searches changed the game

Beyond celebrity dynamics, Perplexity faces a deeper structural challenge. The platform fights against two forces simultaneously: Google’s incumbency and the zero-click search paradigm eroding website traffic across the internet.

Infographic showing 60% of searches end in zero clicks, 34.5% drop in CTR with AI Overviews, and 80% zero-click rate for AI-generated answers.
Most searches now end without website visits as AI Overviews take over—changing the rules of digital marketing.

This creates a marketing paradox: brands gain visibility through AI citations without receiving clicks. Appearing in featured snippets or AI Overviews builds awareness and authority, yet users never visit your site.

“The Garage” operates precisely in this zone. It generates exposure and awareness. Yet awareness without understanding is worthless in a market where switching costs are behavioural, not financial. Google is free. Perplexity is free. The friction isn’t price—it’s habit.

What should Perplexity have done instead?

Here’s where strategy matters more than celebrity star power:

Demonstrate the product in action. Show Hamilton using Perplexity on his phone with split-screen comparisons to Google. Make the interface clean, citations visible, conversational flow obvious. Make the “why switch” tangible, not abstract.

Build on Hamilton’s actual story. His quote—”Questions help you win. Perplexity has the answers”—is perfect brand messaging. Create a campaign series around “questions that changed the game,” featuring Hamilton’s F1 career decisions driven by curiosity. Make the product emotional and functional.

Leverage cultural credibility differently. The ad was produced by Sata Studios, a Black-owned company with credits including Nike and Guinness. Expand into creator-led content showing diverse use cases: students researching, designers prototyping, entrepreneurs validating ideas. Make Perplexity feel like a cultural movement, not just another search tool.

Highlight the publisher partnership. Perplexity’s revenue-sharing model with publishers genuinely differentiates it from Google. Show how Perplexity credits sources, compensates creators, maintains journalistic integrity. Trust determines endorsement effectiveness—build on this strength.

The fundamental tension in 2025 marketing

Graphic quote card with bold text stating "Vibes don’t win search wars" on a colourful gradient background.
Marketers beware: style and personality can drive clicks, but it’s substance and clarity that win the long-term search game.

The broader implications for marketers

The verdict

Until AI search startups answer that question with precision, they’ll keep spending on awareness campaigns that entertain but don’t convert. In this market, that’s a luxury no one can afford.


Footnotes & Sources


Additional Research:

  • Marketing-Interactive (2024). “Perplexity Taps Lewis Hamilton and Eric André to Bring AI to Life in Comedy Short” – Campaign background and production details.
  • eMarketer (2025). “2025 Trend: Generative Search Will Become the New Normal, Shaking Up Ad Spend” – Consumer behaviour shifts and organic traffic impact analysis.
  • ContentGrip (2025). “Why AI Search is Killing SEO and What Marketers Must Do” – Analysis of McKinsey’s October 2025 report on AI search’s impact on traffic.

About this analysis: This article examines Perplexity’s November 2025 celebrity advertising campaign through the lens of AI search market trends, zero-click search research, celebrity endorsement effectiveness data, and brand awareness measurement strategies. All statistics are sourced from industry reports, academic research, and marketing analytics firms published between 2024-2025.

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